What Is Apple’s “No Sound Issues” Service Program for iPhone 12?
In a support document, Apple notes that certain iPhone 12 and iPhone 12 Pro units may not emit sound from the earpiece receiver while making or receiving calls. The issue only affects devices manufactured between October 2020 and April 2021, and they will be eligible for a free repair from the company. The iPhone 12 mini and iPhone 12 Pro Max are not affected by this issue.
Apple itself does not provide any tool through which you can know if your iPhone 12 or iPhone 12 Pro unit is impacted or not. Nonetheless, if you are facing sound issues with the earpiece on your unit, it’s likely eligible for the service recall.
The service program covers affected iPhone 12 and iPhone 12 Pro units for two years from the first sold date. So, if your iPhone starts exhibiting issues at a later date, you can still get it repaired for free from Apple.
How to Get Your Faulty iPhone 12 Repaired by Apple
Depending on where you live, you can take your iPhone 12 to an Apple Authorized Service Provider, your nearest Apple Retail Store, or arrange to send your device to an Apple Repair Center. Apple notes that if there is any physical damage on your iPhone that limits its ability to repair the device, you will have to get them resolved first. You’ll have to pay for any such associated repair costs.
While the service program itself runs for two years, it does not extend the warranty of your iPhone in any way. The program is also applicable worldwide, so you can get your iPhone 12 repaired for free, irrespective of your location. However, Apple may limit the repair to the original country of purchase.
The Repair Program Shows Why Apple Leads in Customer Satisfaction
The repair program is the perfect example of how much Apple cares about customer satisfaction. It could have very well just silently informed its service centers about this issue. Instead, it has launched a public program to ensure customers are actively aware of it.
